1. Introduction
Welcome to Panzi Digital Agency LLC (“we,” “us,” “our”). By engaging with our services, you agree to abide by the following Terms & Conditions. These terms govern your relationship with us and outline the rights and responsibilities of both parties.
2. Services
Panzi Digital Agency LLC provides digital marketing, web design, SEO, and related services. The specific details of the services provided will be outlined in the respective service agreement or contract.
3. Payment Terms
- Payments for our services are due as outlined in the service agreement or contract.
- Any late payments may result in a delay in the delivery of services.
4. Refund Policy
Refunds at Panzi Digital Agency LLC are considered on a case-by-case basis. While we strive for customer satisfaction, refunds are generally limited to the following conditions:
- Partial Refunds: In cases where a refund is deemed reasonable, we typically offer a 50% refund of the total project cost. This is to compensate for the time, resources, and effort already invested in the project.
- Eligibility: To be eligible for a refund, you must provide a valid reason, and the request must be made within 30 days of the project start date.
- Non-Refundable Services: Certain services, including but not limited to consulting, strategy sessions, and certain custom developments, are non-refundable.
5. Project Scope and Changes
Any changes to the scope of the project after the agreement has been signed may incur additional charges. These changes must be requested in writing and approved by both parties.
6. Confidentiality
We are committed to maintaining the confidentiality of any proprietary or confidential information shared during the course of our engagement. We expect the same level of confidentiality from our clients.
7. Intellectual Property
Unless otherwise agreed upon, all work created by Panzi Digital Agency LLC during the course of the project remains our intellectual property until full payment has been received. Upon payment, ownership rights will be transferred to the client.
8. Liability
Panzi Digital Agency LLC will not be held liable for any indirect, incidental, or consequential damages arising out of or in connection with our services. Our maximum liability will be limited to the amount paid by the client for the specific service in question.
9. Termination
Either party may terminate the agreement with written notice if the other party breaches any of the terms outlined in this document. Upon termination, the client will be responsible for payment for all work completed up to the date of termination.
10. Governing Law
These Terms & Conditions are governed by the laws of the state in which Panzi Digital Agency LLC is incorporated. Any disputes arising from these terms will be resolved in the courts of that state.
11. Amendments
Panzi Digital Agency LLC reserves the right to amend these Terms & Conditions at any time. Clients will be notified of any changes, and continued use of our services will constitute acceptance of the revised terms.
12. Contact Information
If you have any questions or concerns about these Terms & Conditions, please contact us at:
Panzi Digital Agency LLC
Email: [email protected]
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
